Welcome to the team!

We like to think of Extra Help as one big family, supporting each other and our clients is of paramount importance to us. Working closely with your branch manager and maintaining good communication is paramount to working effectively and providing the best support to our clients. 

We have a few documents for you to review as you become part of our team as you click into each file simply press back on your website browser to return here and continue to the next document:

  1. Sub-Contractor Agreement

The Sub-Contractor agreement is the contract you are signing to agree to work with Extra Help if you have any questions about the agreement please don’t hesitate to reach out and ask. It is important you read this carefully and consent to everything within before signing the form below. 

2. Equality and Diversity Policy 

Equality and Diversity are very important to Extra Help, please review this policy and reach out if you have any questions!

3. Health and Safety Policy

Health and safety is paramount in any work, please review our health and safety policy and let us know if you have any questions.

4. Lone Working Policy

It is important you stay safe whilst working alone, please review this policy and alert us if you have any questions. Please download the Birdie app and check in and out of all visits so your local branch owners know you have arrived and left safely. 

5. Privacy Policy

How we process and store data is detailed in this agreement please read this policy and let us know if you have any concerns. 

6. Key Security

We try where possible to avoid you being responsible for client keys, but on some occasions you may be asked to hold on to client keys, please read and review this policy, let us know if you have any questions. 

7. Guidelines for being self-employed

This may be the first time you are entering into self employment, even if that isn’t the case this handy guide may help you navigate self employment obligations.  To check if you earn enough to require registration for self employment check here.

8. Safeguarding Policy 

It is important you relay any safeguarding concerns back to management as soon as possible, you can record these in the Birdie app, but they must also be relayed via call to your local branch owner. Please review the policy above and let us know if you have any questions.

9. Medication Policy

At Extra Help we DO NOT administer medication, we can prompt clients please read the detailed policy above and let us know if you have any questions.

10. Food Hygiene Policy  

It is important if you are preparing food you follow these guidelines, familiarise yourself and let us know if you have any questions. 

11. We would like you to watch a short 5 minute video, becoming a friend of Dementia with the Alzheimers Society Click here to do this! This is important to us at Extra Help as many of our clients live with dementia, and we are passionate that even if we are not working with clients living with this condition that our teams have still undergone this training to promote wider understanding in local communities. 

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      To see how we can help you, please call us on 01752 905790 or send us an email at info@extra-help.co.uk