01752 905790
info@extra-help.co.uk
Addressing Concerns
Choosing a home-help franchise is a decision that should never be taken lightly, especially if you’re looking for assistance on behalf of elderly or vulnerable loved ones.
The greatest and totally legitimate concerns often revolve around the reliability and professionalism of their home-helper. At Extra Help, we understand these fears and have built our entire franchise model around absolute peace of mind.
Rigorous Vetting
Extra Help franchisees carefully vet all of their home-helpers before they ever set foot inside a client’s home.
Our gold-standard checks include:
- Personal interview to assess attitude and skills
- Thorough reference checks to verify past performance
- DBS (Disclosure and Barring Service) check for total peace of mind.
By enforcing these criteria, we ensure our home-help services are only delivered by trustworthy, high-quality professionals.
Comprehensive Home-Help Services
Our home-helpers do far more than tidy rooms! They offer a wide range of services tailored to your needs, including:
- Gardening
- Small DIY and home maintenance tasks
- Meal preparation
- Shopping services
- Companionship
- Enabling independent living
- Homework support and school runs
…and much, much more!
No matter your requirements, our franchise owners allocate home-helpers with genuine experience in similar roles. They always aim to send the same home-helper, so they really get to know the clients and understand how best to support them. They also always try to offer an alternative member of staff if their usual home-helper leaves, is off sick or on holiday.
Dementia Friends Training
Recognising the unique challenges of neurodegenerative conditions, all Extra Help franchisees and home-helpers complete Dementia Friends training. This equips them to understand dementia symptoms and progression and remain patient, empathetic, and supportive when helping clients affected by this disease.
This specialist knowledge reinforces our commitment to quality and compassionate home-help services.
Our Reviews Speak Volumes
Thanks to our wonderful reviews on Trustpilot and Trustist, especially recently, we know this approach resonates with clients and home-helpers alike! We’re proud to hold a 4.4 out of 5 rating on TrustPilot, with reviewers describing our franchisees and their staff as ‘amazing’, ‘wonderful’, ‘committed’, and ‘hardworking’. Many customers highlight the reliability of our franchisees’ commitment to providing consistent and trustworthy services. Reviewers also frequently mention the friendly and professional demeanour of the staff, including home-helpers and franchisees.
Our most recent Trustpilot review particularly highlights the positive difference we make to people’s lives:
“I’ve been with Extra Help for almost 9 years. I’ve had amazing staff, I currently have two lovely ladies that help me, we go shopping, lunch, fun activities. Also help with cooking, cleaning, paperwork. Always have lots of fun.”
Another wonderful review for Extra Help Plymouth really demonstrates our company values:
*Trust *Caring *Kindness *Personal *Individual *Security *Consistency *Quality *Helpful *Professional *Passionate about our business
“Luda in Plymouth and her wonderful team have shown real commitment in providing marvellous service to my 95-year-old Mum, starting with weekly cleaning, then increasing to every day when she had a few falls and required a lot more assistance in the house. They do anything at all Mum needs help with, except personal care, and Luda made sure that Mum had someone available in the evenings when necessary to give us the capacity to spend a day or so away. Mum really loves the team of ladies working with her.”
Read more reviews on Trustpilot
We also hold a 5 out of 5 rating on Trustist, where clients consistently describe our franchisees and their home-helpers as ‘kind’, ‘gentle’, and ‘professional’. The most recent review for Extra Help Milton Keynes is particularly heartwarming:
“I wanted to leave it a while before I gave a review so I didn’t get too carried away with initial enthusiasm for the service I’ve received, but after a couple of months it’s still been consistently fantastic! I was perfectly matched with Zoe, who had incredible understanding about my disability needs and also more than competent in the help she’s provided! The work has been to a high standard and her personality is as sparkling as my taps! Worth every penny to have someone like her to help me with chores when I have limited energy, my quality of life has improved significantly. Massive appreciation to Extra Help for an excellent service and Zoe who goes above and beyond to make my humble abode a clean, tidy, happy place.”
How to Access High-Quality Home-Help Services Today
If you’re looking for reliable, trustworthy home-help services, take the uncertainty out of your decision.
You can also call us on 01752 905790 to find out whether we have an Extra Help franchise in your area.
Contact us today and let us provide the support that you and your loved ones deserve!
