When you’re providing valuable services to your local community, especially to elderly and vulnerable clients, it’s important that you receive all the support you need …
You need to know you’re not alone and that there’ll always be someone available to give you advice and help you to succeed. If you’re looking for a franchisor who doesn’t just provide you with an online manual and a deluge of templates, then leaves you to your own devices, Extra Help could be the ideal franchise for you.
“What is Extra Help?”
Extra Help’s original objective was to respond to the needs of elderly people living independently who required help with everyday tasks, including shopping and meal preparation.
Although helping the elderly remains our passion, our services have expanded to include new and working parents, time-poor professionals and just about anyone who needs assistance.
Having set up our own, successful branch in Plymouth, we franchised our business and now have franchises running across the country.
Extra Help is a management franchise, so a franchisee’s role is not to be a home-helper; he or she is responsible for finding clients and recruiting capable, caring and honest home-helpers to meet their requirements.
“A simple, flexible approach to franchising!”
The key to Extra Help’s success is its simplicity. Clients pay their home-helpers an hourly rate and a separate, management fee to the franchisee. Home-helpers are self-employed, meaning there’s no PAYE or National Insurance to organise.
Our monthly management fees are modest, and the initial franchise fee can be quickly recouped in the first year, simply by following our tried-and-tested business model.
We give franchisees the flexibility to start small and focus on providing the services they feel most comfortable with. For example, some franchisees start by offering services to the elderly and later expand their businesses to include Mother’s Help services, once they are established.
“How do we support our franchisees?”
As we have personal experience of running our own branch, our aim is to provide franchisees with an unrivalled level of support. They receive a comprehensive package that includes extensive training, an exclusive, postcode-based territory and as much, ongoing advice and support as is required.
In addition to this, franchisees are provided with branded marketing materials, a call answering service, email address and optimised page on our website. They also enjoy the benefits of social media support, a weekly blog and start up advice from our recommended accountant. We also pay their health and social care insurance policy for the first year, which represents a major saving.
“What do our franchisees think?”
An Extra Help franchisee survey, conducted by Smith & Henderson in 2016, awarded Extra Help an overall satisfaction score of 93%.
Franchisees were asked to rate our franchise system itself, the training and support offered, the culture and relationships, value and rewards, stewardship (the effectiveness of the franchisor’s leadership, fairness of policies etc) and general satisfaction.
Based on the results of this survey, we can conclude that our franchisees are extremely happy! Extra Help Doncaster franchisee, Sarah Elliot says:
“I considered several franchising opportunities first, but came back to Extra Help every time. I am a qualified teacher and liked the Mother’s Help aspect. Also, having worked with the elderly, I wanted to own a business that supported elderly people. Extra Help offers all that and much, much more.
The training was fantastic and covered every aspect of running the business. The Extra Help staff offer ongoing support and, although it’s your own business, you feel part of a bigger team.“
“Could an Extra Help franchise work in your area of the United Kingdom?”
Until next time …
PS: Why not visit www.extra-help.co.uk and find out more?