01752 905790
info@extra-help.co.uk
Welcome to the team!
We like to think of Extra Help as one big family, supporting each other and our clients is of paramount importance to us. Working closely with your branch manager and maintaining good communication is paramount to working effectively and providing the best support to our clients.
We have a few documents for you to review as you become part of our team as you click into each file simply press back on your website browser to return here and continue to the next document:
The Sub-Contractor agreement is the contract you are signing to agree to work with Extra Help if you have any questions about the agreement please don’t hesitate to reach out and ask. It is important you read this carefully and consent to everything within before signing the form below.
Equality and Diversity are very important to Extra Help, please review this policy and reach out if you have any questions!
Health and safety is paramount in any work, please review our health and safety policy and let us know if you have any questions.
It is important you stay safe whilst working alone, please review this policy and alert us if you have any questions. Please download the Birdie app and check in and out of all visits so your local branch owners know you have arrived and left safely.
How we process and store data is detailed in this agreement please read this policy and let us know if you have any concerns.
6. Key Security
We try where possible to avoid you being responsible for client keys, but on some occasions you may be asked to hold on to client keys, please read and review this policy, let us know if you have any questions.
7. Guidelines for being self-employed
This may be the first time you are entering into self employment, even if that isn’t the case this handy guide may help you navigate self employment obligations. To check if you earn enough to require registration for self employment check here.
It is important you relay any safeguarding concerns back to management as soon as possible, you can record these in the Birdie app, but they must also be relayed via call to your local branch owner. Please review the policy above and let us know if you have any questions.
At Extra Help we DO NOT administer medication, we can prompt clients please read the detailed policy above and let us know if you have any questions.
It is important if you are preparing food you follow these guidelines, familiarise yourself and let us know if you have any questions.
11. We would like you to watch a short 5 minute video, becoming a friend of Dementia with the Alzheimers Society Click here to do this! This is important to us at Extra Help as many of our clients live with dementia, and we are passionate that even if we are not working with clients living with this condition that our teams have still undergone this training to promote wider understanding in local communities.
12. We require our home helpers to have public liability insurance in place, if you have your own policy you can show us the documentation for that, if you haven’t you can purchase insurance via any company, however we have found Surewise to be the cheapest click here to find out more about getting a policy with surewise! We recommend their policies as they protect you for breakages in a clients home with public liability insurance but also help to protect you if you were to become injured and unable to work. We have a health and social care policy in place for clients covering them for things this policy does not but our policy doesn’t cover you.
13. We also require all helpers to provide a valid recent basic DBS check, you can obtain this from here. This proves you have no police record, branch owners do have the power of discretion for irrelevant charges.
